Privacy Policy

Effective Date: August 11, 2026

Introduction

Bespoke By CB ("we," "us," or "our") is a custom clothing consultant business based in Miami, Florida, operated by Madkenna Dba Bespoke By CB. We help clients create personalized, custom-fitted garments through consultations, fittings, and tailored design services. Your privacy is important to us, and this Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website at www.bespokecb.com, engage our services, or interact with our outreach and marketing communications.

This policy applies to all visitors, clients, and contacts who use our website or receive communications from us. By using our website or providing your information to us, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect several types of information depending on how you interact with us:

Contact Information

When you schedule a consultation, fill out a form on our website, reply to our outreach emails, or otherwise engage with us, we may collect:

• Your full name
• Email address
• Phone number
• Mailing address (when needed for garment delivery)

Measurement and Body Data

To produce custom-fitted garments, we collect body measurements, fitting preferences, style preferences, and related sizing information. This data is used solely for the purpose of creating and tailoring your custom clothing.

Usage and Device Data

When you visit our website, we automatically collect certain technical information about your visit, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages you visit, time spent on pages, and referring URLs
• Actions taken on our website (such as form submissions or link clicks)

Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as web beacons and pixel tags) to collect usage data and improve your experience. The specific tools we use include:

• Google Analytics: To understand how visitors use our website and improve its performance
• Meta (Facebook) Pixel: To measure the effectiveness of our advertising and deliver relevant ads to people who have visited our website
• Functional cookies: To remember your preferences and improve site functionality

Marketing Preferences

When you provide your email address or phone number, we may ask whether you'd like to receive marketing communications from us. We track your consent and preferences to ensure we only contact you in ways you've agreed to.

How We Use Your Information

We use the information we collect for the following purposes:

• Scheduling and conducting consultations: To coordinate appointments, fittings, and follow-up sessions
• Custom garment production: To use your measurements and style preferences in producing your custom clothing
• Customer service: To respond to your inquiries, provide updates on your orders, and address any concerns
• Marketing and outreach: To send you emails, newsletters, and other communications about our services, promotions, and events (only with your consent or as permitted by applicable law)
• Improving our website and services: To analyze usage patterns, test new features, and enhance user experience
• Legal compliance: To comply with applicable laws, regulations, and legal obligations

Cookies and Tracking Technologies

We use cookies in several categories:

• Analytics cookies: These help us understand how visitors interact with our website so we can improve its content and functionality. Google Analytics is our primary analytics tool.
• Marketing and advertising cookies: These allow us and our advertising partners (such as Meta) to measure ad performance and show you relevant ads across platforms.
• Functional cookies: These enable essential website features such as remembering your form inputs and preferences.

Controlling Cookies: You can control or disable cookies through your browser settings. Most web browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that if you disable cookies, some features of our website may not function properly. You may also opt out of targeted advertising through your browser settings or through industry opt-out tools such as aboutads.info/choices.

Information Sharing and Third Parties

We do not sell your personal information to anyone. We share your information with selected third-party service providers only as needed to operate our business. These providers include:

• Website hosting providers that host and maintain our website
• Email service providers that help us send transactional and marketing emails
• Analytics providers that help us understand how visitors use our website
• Advertising platforms that help us measure and deliver relevant advertising
• Customer relationship and outreach tools that help us manage client communications
• Payment processors that securely handle transactions for consultations and orders

These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information. We may also disclose information when required by law, court order, or other legal process, or to protect our rights, safety, or property.

Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill the purposes described in this policy, and comply with our legal obligations. Client records, including measurements and order history, are typically retained for the duration of our business relationship and may be kept longer to support future orders or as needed for legal compliance.

You may request deletion of your personal information at any time. We will honor such requests unless we are legally required to retain the information or have a legitimate business need to keep it. When we delete data, we do so securely and in accordance with applicable law.

Data Security

We implement reasonable technical, administrative, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. These measures include encrypted data transmission, secure access controls, and regular reviews of our data practices.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. If you have concerns about the security of your information, please contact us using the details provided below.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. These rights generally include:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can request that we correct inaccurate or incomplete information
• Deletion: You can request that we delete your personal information, subject to certain legal exceptions
• Opt-out of marketing: You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link in any email, replying with "STOP," or contacting us directly
• Opt-out of sale or sharing: You can request that we not sell or share your personal information with third parties for their direct marketing purposes
• Do Not Contact: You can request to be added to our internal Do Not Contact (DNC) list to opt out of all outreach communications

To exercise any of these rights, please contact us at info@bespokecb.com or call us at (954) 498-8206. We will respond to your request within 30 days.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

• The right to know: What personal information we collect about you, how we use it, and with whom we share it
• The right to delete: You can request deletion of your personal information, subject to certain exceptions
• The right to correct: You can request correction of inaccurate personal information
• The right to opt-out: You can opt out of the "sale" or "sharing" of your personal information. We do not sell your personal information. "Sharing" refers to sharing information for cross-context behavioral advertising. You can opt out by contacting us or by adjusting your cookie preferences as described above
• The right to limit use of sensitive personal information: You can request that we limit our use of sensitive personal information to purposes necessary to provide our services
• The right not to be discriminated against: We will not discriminate against you for exercising any of your privacy rights

To exercise your California privacy rights, submit a request to info@bespokecb.com or call (954) 498-8206. We will verify your identity before processing your request. If you are an authorized agent submitting a request on behalf of a California resident, we will require written authorization.

Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected personal information from someone under 16, please contact us at info@bespokecb.com, and we will promptly delete it.

AI and Automated Processing

We use automated tools and artificial intelligence (AI) to enhance our business operations, including:

• Outreach and lead generation: We may use AI-assisted tools to identify potential clients and compose outreach communications
• Scheduling and appointment management: Automated systems help us coordinate consultations and send reminders
• Customer communication: We may use AI tools to assist with drafting, personalizing, and managing client communications
• Data processing: Your contact data and communication history may be processed by AI tools to improve our services and client relationships

These tools may process your personal information, including your name, contact details, and communication history. We take steps to ensure that AI tools we use handle your data responsibly and in accordance with this Privacy Policy. If you would prefer that your data not be processed by AI tools, please contact us to opt out.

Do Not Contact / Opt-Out

We respect your right to opt out of our outreach and marketing communications. Here's how you can control how we contact you:

• Email unsubscribe: Click the "Unsubscribe" link at the bottom of any marketing email we send
• Reply "STOP": Reply to any outreach email with the word "STOP" and we will cease all outreach communications to that email address
• Do Not Contact list: Request to be added to our internal Do Not Contact (DNC) list by emailing info@bespokecb.com with "DNC Request" in the subject line. Once added, you will be excluded from all outreach, marketing, and promotional communications
• Withdraw consent: You can withdraw any previously given consent for marketing at any time by contacting us

We process opt-out requests promptly, typically within 48 hours. Note that we may still send you transactional communications (such as order updates or appointment confirmations) even if you opt out of marketing.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Effective Date" at the top of this policy and, for material changes, provide notice on our website or via email.

Your continued use of our website or services after the effective date of any revised Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Bespoke By CB
Madkenna Dba Bespoke By CB
1000 Brickell Avenue, Suite 11F-1120
Miami, FL 33131
Phone: (954) 498-8206
Email: info@bespokecb.com
Website: www.bespokecb.com